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Terms & Conditions

0800 246 5371

sales@oakgardenmachinery.co.uk

 

General

  1. These terms and conditions apply to the use of our website Ground Force (UK) Ltd T/A Oak Garden Machinery, which is located at www.oakgardenmachinery.co.uk.
  2. By using, registering with, or ordering from our website you agree to be bound by these terms and conditions.
  3. If you do not accept these terms and conditions, do not use, register with, or order from our website.

Supply

  1. We supply to the UK only. We will not supply to countries outside of the UK unless by prior arrangement.

Privacy Policy

  1. Please read our full Privacy Policy

Delivery Information & Charges

  1. Please read our full Delivery Information

Damaged or Missing Items

  1. If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED', on electronic pads this can be handwritten before adding your signature. If you accept a delivery that you subsequently realise is damaged, you must report this within 24 hours by calling our office on 0800 246 5371 or emailing us at sales@oakgardenmachinery.co.uk where we will offer further advice.
  2. If the number of parcels does not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY'.
  3. It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for.
  4. All carrier related damages and discrepancies must be reported to us within 24 hours. We will not be responsible for any carrier-related damage or loss reported outside of this 24 hour period.

Your right to cancel

  1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to return your order up to 14 days from the day you receive your goods. You are responsible for returning the item within 14 calendar days of cancelling.
  2. To exercise your right to cancel you must inform us of your decision to cancel by a clear written statement via email. This is because it provides a clear record of your request and a thread of any communications between you and us.
  3. If You, as the "the consumer", are returning unwanted goods, they must be returned in an unused state in their original packaging. You, as ‘the consumer’ are liable to pay for the costs of returning the goods to ourselves. Alternatively we can arrange to collect the item from you but you will be liable for the collection charge. Please contact us by emailing us to request a collection or notify us of a return, where we will acknowledge your request and confirm any costs involved. All items returned in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are inspected and where necessary tested by Ground Force (UK) Ltd T/A Oak Garden Machinery.
  4. All machinery must be empty of all oil and fuel before being packaged and returned. Ground Force (UK) Ltd T/A Oak Garden Machinery cannot accept a returned machine that contains oil or fuel. Couriers may charge a surplus for packages that contain additional fuel or oil.
  5. Provided the goods are received in an ‘as new’ condition and have not been used or tested by the you, ‘the consumer’, then a full refund (less any previously agreed return carriage costs) will be made within 14 days of receipt of the goods. If the goods have been used or tested and therefore cannot be classified ‘as new’, then a reasonable deduction will be made and you will be notified by email in this instance.
  6. No refund will be issued until the machine has been fully inspected by Ground Force (UK) Ltd T/A Oak Garden Machinery upon return.

Your right to reject the Products / if the Products are faulty

  1. Under the Consumer Rights Act (2015) you have a legal right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault.
  2. To exercise your right to cancel you must inform us of your decision to cancel by a clear statement via email. This is because it provides a clear record of your request and a thread of any communications between you and us.
  3. If You, as the "the consumer", are returning goods that are of unsatisfactory quality, unfit for purpose or not as described, then we will arrange collection. Please contact us via email to request a collection. All items returned in accordance with the Consumer Rights Act 2015 are inspected and where necessary tested by Ground Force (UK) Ltd T/A Oak Garden Machinery.

Repairs, Replacements & Refunds

  1. If you have cancelled the Contract between us within the 14 day cooling-off period, we will process your refund in accordance with Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Provided the goods are received in an ‘as new’ condition and have not been used or tested by the you, ‘the consumer’, then a full refund (less any previously agreed return carriage costs) will be made within 14 days of receipt of the goods. If the goods have been used or tested and therefore cannot be classified ‘as new’, then a reasonable deduction will be made and you will be notified by email in this instance.
  2. For faults discovered on delivery or within 30 days (Consumer Rights Act (2015)), please report these by contacting us via email, where we will offer further advice. In the event that an item is collected due to a fault the goods will be inspected in our workshop and we will then notify you by email within a reasonable period of time of our intentions to either repair, replace or refund. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 30 days of receiving the defective Product. If you elect for a refund of a Product returned by you because of a defect, it will be refunded as per our refunds policy (we reserve the right to verify that there is a fault).
  3. Any item found not to be faulty will be subject to a charge. Charges are item specific and available on request. You will be notified of any charges before any non-faulty goods are returned to you. This does not affect your statutory rights.
  4. If you have to hire a machine whilst your equipment is being repaired, neither Ground Force (UK) Ltd T/A Oak Garden Machinery.
  5. nor the manufacturer of your equipment are liable, or will compensate for any hire charges that you may incur.
  6. You must keep all boxes or pallets for up to 14 days after delivery. Failure to do this will incur a charge to supply and deliver a replacement.

Warranties

  1. All goods supplied by Ground Force (UK) Ltd T/A Oak Garden Machinery are covered by a full manufacturer’s warranty. Please refer to your owner’s manual for confirmation of your warranty period.
  2. You will require your invoice as your proof of purchase. If you require a copy please contact us via email.
  3. Please be advised that most fuel related problems are not covered under warranty. This type of repair will be chargeable.
  4. You must keep all boxes or pallets for up to 14 days after delivery. Failure to do this will incur a charge to supply and deliver a replacement.

Prices

All prices are including VAT at 20% and are subject to any additional geographical delivery charges. See Delivery Charges (4) above for further information.

Cancellation By Us

  1. We reserve the right to cancel the contract between us if:
    1. We have insufficient stock to deliver the goods you have ordered, or
    2. We do not deliver to your area, or
    3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
  2. If we do cancel your contract we will notify you by email and will re-credit your account any sum deducted by us in relation to the order. We are not obliged to offer any compensation for disappointment suffered.

Availability and Refunds

  1. Whilst we endeavour to hold sufficient stock to meet all our orders we cannot be held responsible, or offer any compensation for any disappointment endured, if we fail to meet our designated delivery time, or fulfil an order. All orders are subject to availability.
  2. If we are unable to deliver within our specified time we will endeavour to contact you. We will try to arrange an alternative time that is suitable for you. If this is not acceptable, you have the option to cancel your order and you will receive a full refund.

Security and Peace of Mind

  1. All online orders placed with us are processed through a secure server (SSL). This secure server encrypts all information disclosed to us and/or our payment processors before it is transferred from your computer or other internet-connected device. This ensures that your details are not accessible by any third parties. We take the subject of fraud very seriously and adhere strictly to the code of practice as set down in the UK Data Protection Acts of 1984 and 1998. We do not keep records of your details that would be accessible by other parties online and we will not contact you unless your permission is given.

Credit / Debit Card Information

  1. We do not store, or have access to your credit, or debit card information. This is all done for us by our payment provider. They never give your card details to us and they process your payments for us, handling all your sensitive financial information on our behalf.

Disclaimer

  1. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
  2. The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
  3. Our policy of continually updating products could mean that certain details and prices held within this site may be changed without prior notice. All specifications and images are true to the best of our knowledge. We cannot be held responsible for any errors in images, or product details as supplied to us and all dimensions are approximate.

Liability

  1. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
  2. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
  3. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Copyright, Intellectual Property and Images

  1. Logos, graphics, text and all other content within this website are the copyright and intellectual property of Ground Force (UK) Ltd T/A Oak Garden Machinery and/or the respective manufacturers or suppliers.
  2. Permission is granted to electronically copy and print portions of this site for the purpose of placing an order with us. Any other use of information on this site without the prior written permission is strictly forbidden.
  3. Whilst we endeavour to ensure that images are correct and a true representation, please be advised that we cannot be held responsible for incorrect images. Please contact us if you need any verification on product images.

Complaints Procedure

  1. Introduction - Our customers' views are important to us and it is important that you let us know if we have not met your needs.
  2. Making a complaint - We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.
  3. How you can make a complaint
  • by telephone on 0800 246 5371
  • by email to sales@oakgardenmachinery.co.uk
  1. How we handle complaints - We will acknowledge a complaint within 3 working days. We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you. When we have finished investigating, we will contact you with details of our findings.
  2. Time limits - You should complain as soon as you can after the date on which the event occurred or came to your notice. If you complain more than 6 months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.

Statutory Rights

  1. These terms and conditions do not affect your statutory rights as a consumer.
Family Business
Family Business

Owned and operated as a family business for 25 years.

Free Delivery
Free Delivery

Next day delivery is free on orders over £50.

Finance Available
Finance Available

Spread the cost with tax efficient finance options.

We Price Match
We Price Match

We will price match any like-for-like written quote.

28 Day Returns
28 Day Returns

Peace of mind with our no hassle returns policy.

What makes us different

Oak Garden Machinery are an established online retailer, but we also operate a thriving local business from our base in Thame, Oxfordshire. Our warehouse holds 1000's of items in stock for instant delivery, and our showroom is open 7 days a week for customers to view and buy a huge range of machinery, tools, accessories and consumables.

Free Next Day
Delivery

Order by 12pm for free next day delivery on orders over £50. (*large items may take longer)

Price
Matching

We will price match any like-for-like written quote on all consumables and accessories.

Trade Accounts
Available

Further savings and benefits are available for trade customers. Call us to arrange an account.

Try Before
You Buy

We run regular demo days for our machinery and ATVs. Sign up for our newsletter to be notified.

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Bulldog Premier Garden 4 Prong Cultivator Fork

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Mitox LS40 Domestic Log Splitter

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Bulldog Premier Bypass Small Grip Pruning Shear BD31521

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Bulldog Evergreen Leaf Rake 7128775480

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