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Returns Policy

0800 246 5371

sales@oakgardenmachinery.co.uk

 

Your rights to return goods are protected under the EU Distance Selling Directive.

In accordance with existing UK Distance Selling Regulations, any product excluding pre-assembled items such as lawn tractors and generators may be returned unused and boxed in its original packaging within 7 days of delivery for whatever reason. The cost of carriage both ways will be deducted from any refund issued.

WE DO NOT REFUND MONEY ON USED GOODS.

You have the right to cancel the contract relating to your order at any time up to the end of 7 working days after you receive the goods. To exercise your right of cancellation, you must give written notice to Oak Garden Machinery by letter or fax giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Oak Garden Machinery at your own cost. Returned items must be adequately packaged for return. It is your responsibility to ensure returned goods are fully insured.

All returned goods must be as new and without having been installed or used; where you are not cancelling because the goods are defective.

If you are cancelling because they are defective then use must only have been sufficient to establish the defect. It would be appreciated if you would also return all internal packaging, manuals and protective bags, however small. Oak Garden Machinery cannot take responsibility for goods that are damaged or lost whilst being returned. Oak Garden Machinery will refund you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you do not return the goods as required, Oak Garden Machinery may charge you a sum not exceeding the direct costs of recovering the goods. The goods must be returned to:

Oak Garden Machinery
Pearce’s Yard
Aylesbury Road
Thame
Oxfordshire
OX9 3AS

Telephone 0800 246 5371

Email: returns@oakgardenmachinery.co.uk

All returned products will be examined before any refund is issued. We reserve the right to refuse a refund and recover our costs in the event that a product is returned and found to have been misused in any way – for example, on petrol models if the engine is found to have been run with insufficient engine oil.

Family Business
Family Business

Owned and operated as a family business for 25 years.

Free Delivery
Free Delivery

Next day delivery is free on orders over £50.

Finance Available
Finance Available

Spread the cost with tax efficient finance options.

We Price Match
We Price Match

We will price match any like-for-like written quote.

28 Day Returns
28 Day Returns

Peace of mind with our no hassle returns policy.

What makes us different

Oak Garden Machinery are an established online retailer, but we also operate a thriving local business from our base in Thame, Oxfordshire. Our warehouse holds 1000's of items in stock for instant delivery, and our showroom is open 7 days a week for customers to view and buy a huge range of machinery, tools, accessories and consumables.

Free Next Day
Delivery

Order by 12pm for free next day delivery on orders over £50. (*large items may take longer)

Price
Matching

We will price match any like-for-like written quote on all consumables and accessories.

Trade Accounts
Available

Further savings and benefits are available for trade customers. Call us to arrange an account.

Try Before
You Buy

We run regular demo days for our machinery and ATVs. Sign up for our newsletter to be notified.

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